FAQ's and Terms

Frequently Asked Questions (FAQs)

Keynote

Booking Policy & Driver Acknowledgment

Booking is a necessary requirement to qualify for contracted route assignments. It secures your access to available routes and ensures an organized dispatch system. Processing a booking means you are reserving a spot in our delivery network, but it does not cover operational costs such as gas, vehicle maintenance, or other personal expenses.

Drivers have the flexibility to cancel or pause bookings at any time. However, once a booking is processed, it is final and not eligible for refunds, credits, or chargebacks. By processing a booking, drivers acknowledge full awareness and agreement with the FAQs and Terms outlined on this page, including all policies regarding independent contractor responsibilities, penalties, and operational requirements.

1. Service Overview

• What is CNS Delivers?

CNS Delivers is a specialized delivery service tailored to businesses and boutiques, offering reliable and flexible logistics solutions designed to meet their unique needs.

2. Driver Requirements

• What are the requirements to become a delivery driver?

Drivers must have a valid Driver’s License (DL), proof of insurance. Drivers are required to use their own vehicles and commit to completing assigned routes on a flexible schedule.

3. Payment and Compensation

• How are drivers compensated?

Compensation is based on the route completed, with payouts ranging from $50 to $1500 per day, depending on the number of packages confirmed delivered.

• What is the payout process?

Payments follow a Net 15 schedule. The work week runs from Monday to Sunday, with Sunday as the cut-off. Invoices must be emailed to cnsdelivers@gmail.com for review. Payments are processed 15 days after invoice submission to allow time for verification of deliveries and resolution of any claims, Pay out commence every Friday and culminate by Monday unless there are any of the below factors.

• What factors can affect payout schedules?

Key factors include:

• Claim investigations

• Maximum payout limits (volume or personnel)

• Delivery accuracy and package return verifications

4. Fees and Policies: 

Fees and policy penalties are only applicable in cases where a driver fails to meet the contractual obligations of their assigned route. This includes, but is not limited to, missed or incomplete deliveries, incorrect deliveries, unreturned packages, ghost deliveries, and failure to follow scanning procedures. Drivers who complete their routes in compliance with CNS policies will not incur any penalties or additional fees beyond their standard subscription plan.

What fees may be assessed?

Minimum Fee: $70 for: (subject to change due to package value)

• Packages surpassing 4 real days without delivery or return to the warehouse.

• Packages delivered without proper photo requirements or claims process compliance.

Route Cancellation Fees:

• Same-day route cancellation: $20.

• In-route cancellation: $40 + forfeiture of route compensation.

5. Delivery Routes

• What routes are available?

Route types:

• 30–45 packages (payout based on delivered packages), with routes typically taking 1 to 2 hours to

• 50–75 packages (payout based on delivered packages), with routes averaging 2 to 4 hours.

• 80–100 packages (payout based on delivered packages), typically completed in 4 to 6 hours.

• 105–130 packages (payout based on delivered packages), typically completed in 6 to 8 hours

• 135–160 packages (payout based on delivered packages), typically completed in 8 to 10 hours. Recommended for Lead drivers

• 165–190 packages (payout based on delivered packages), typically completed in 10 to 12 hours. Recommended for Lead drivers

• 195–220 packages (payout based on delivered packages), typically completed in 12 to 14 hours Recommended for Lead drivers

More tier options can be found on our bookings.

• Can I choose my route?

Yes, drivers can select from available routes based on their schedule and capacity to complete deliveries within the required timeframe.

6. Driver Support

What support does CNS Delivers provide?

CNS Delivers offers:

• Route optimization tools.

• Customer service assistance.

• A streamlined system to ensure drivers complete their routes efficiently.

• Flexible scheduling options provided assigned routes are completed on time.

7. Gas and Vehicle Costs

• Not Currently available

8. Flexibility and Scheduling

• How flexible is the schedule?

Drivers have flexible schedules and can select routes based on availability. The only requirement is that assigned routes must be completed on time.

 9. Bookings and Recurring Charges

1. Weekly Booking Schedule

All bookings for CNS Delivers are processed on a weekly basis and are automatically recurring every Wednesday. This ensures drivers are scheduled and routes are prepared in advance for the following week.

2. Booking Coverage

• If a booking is processed on Monday, Tuesday, or Wednesday, it applies to the route(s) assigned for the current week.

• The automatic recurring charge processed on Wednesday will apply to bookings for the following week, providing drivers with early confirmation of their assignments.

3. Advance Booking for the Next Week

Recurring charges on Wednesdays are designed to allow drivers to secure their routes for the upcoming week, avoiding last-minute scheduling conflicts and ensuring route availability.

4. No Overlap or Double Billing

Drivers will not be charged twice for the same week, as bookings processed during the week only apply to that week’s routes. The automatic Wednesday charge strictly covers the subsequent week’s bookings.

5. Cancellation or Pausing of Recurring Charges

Recurring bookings can be paused or canceled at any time. Please note that all processed transactions are final and non-refundable, as stated in our terms and conditions.

10. Sign-Up Process

How do I sign up as a driver?

To sign up:

• Complete and submit your application.

• Submit a valid DL, proof of insurance.

• Process a Full-Time or Part-Time booking to secure route assignments.

11. Order Management

• How are orders managed?

• Orders are managed through a designated app specific to each route.

• Drivers must:

• Scan packages at check-in.

• Scan and take delivery images at the time of completion.

Here’s a clear way to communicate that the opportunities with CNS Delivers are for owner-operator contractors and not traditional employment or W-2 classified work:

Keynote Update

CNS Delivers offers opportunities for owner-operator contractors. This is not a traditional job or W-2 classified employment. Drivers operate as independent contractors responsible for managing their own business operations. By joining CNS Delivers, you agree to the following:

• You are not an employee of CNS Delivers and will not receive benefits such as health insurance, paid time off, or unemployment benefits.

• You are responsible for maintaining your own vehicle, insurance, and any legal or tax obligations as an independent business entity.

• It is recommended that Drivers have a valid DBA (Doing Business As), LLC, or EIN to ensure proper setup and compliancy with state requirements.

12. Employment Classification

• Is this a job or employment with CNS Delivers?

No, CNS Delivers does not hire employees. This is an independent contractor opportunity where drivers operate as owner-operators under their own business entity.

• What does it mean to be an independent contractor?

As an independent contractor:

• You manage your own schedule and delivery routes.

• You are responsible for your vehicle, insurance, and taxes.

• You operate under a DBA, LLC, or EIN to ensure compliance with contractor agreements.

13. Financial Responsibility

By accepting a contracted route with CNS, the driver acknowledges full financial responsibility for any expenses incurred while performing deliveries, including but not limited to:

• Fuel/Gas Costs - CNS does not cover fuel expenses; drivers are responsible for managing their own fuel usage.

• Wear & Tear on Vehicle - Maintenance, oil changes, tire replacements, and repairs due to regular use are the driver's responsibility.

• Parking & Traffic Violations - Any parking tickets, toll fees, or traffic fines incurred during a route are the sole responsibility of the driver. CNS will not cover or reimburse these costs.

• Accidents & Liability - Drivers are required to have valid auto insurance. Any accidents, vehicle damages, or third-party claims occurring while completing deliveries fall under the driver's insurance and liability. CNS is not responsible for covering damages or legal fees related to accidents.

CNS does not provide reimbursements for any expenses incurred while performing deliveries, including but not limited to:

• Gas

• Tolls

• Parking fees

• Vehicle maintenance

• Insurance premiums

• Accidents or damage-related costs

By signing up as a driver, you acknowledge and agree to these terms, understanding that you are fully responsible for managing all operational expenses related to your delivery business.

Additional Notes

• Delivery Accuracy and Claims Process:

Ensuring package accuracy and adhering to delivery requirements minimizes issues and protects payouts.

14. Faster Payout Model – FAQ

1. What is CNS Fast Payout?

CNS offers a faster payout option for drivers who want to access their earnings sooner. Instead of the standard Net 15, drivers on the Express Pay model can receive their payouts in just 5 days.

2. What are the payout options available?

We offer two flexible payout models:

• CNS Flex Booking (Standard Payout):

  • Standard weekly payouts after a 2-week back pay hold.
  • Best for drivers who prefer predictable payments.

• CNS Fast Track Booking (Express Payout) and CNS Full-Time Express Pay:

  • Payouts processed Net 5 days, reducing the waiting time.
  • Available for drivers who choose the Express Pay options.
  • Designed for full-time drivers who want weekly payouts.
  • Guarantees faster access to earnings while maintaining a stable route schedule.

3. How does the Express Payout model work?

Drivers who opt for Fast Track or Full-Time Express Pay will receive their earnings based on completed, scanned, and confirmed deliveries on a weekly basis instead of the usual 14-day hold.

4. Is there an additional fee for faster payouts?

Yes, there are two ways to access Express Payouts:

• Higher Booking Fee Option: Drivers can upgrade to Fast Track Booking or Full-Time Express Pay, which includes a higher weekly booking fee but maintains the same per-delivery payout rate.

5. Can I switch between Standard and Express Payouts?

Yes! Drivers can opt into Express Pay at any time. However, switching back to Standard Pay requires a 7-day processing period.

6. What happens if a delivery is disputed or unverified?

All payouts are based on successfully delivered, scanned, and confirmed packages. Any wrong deliveries, ghost deliveries, or unreturned packages may delay payouts or result in deductions.

7. How do I enroll in Express Payout?

• New drivers can select Fast Track Booking or Full-Time Express Pay when signing up.
• Existing drivers can request a payout upgrade through their driver portal or driver chat.

8. Will Express Payout affect my eligibility for bonuses or incentives?

No, all gas incentives and performance bonuses remain the same for both Standard and Express payout drivers.

If you have any further questions, please reach out to us at cnsdelivers@gmail.com.