Booking a route is required to access contracted delivery assignments within the CNS Delivers network. Booking secures route availability but does not cover operational expenses such as gas, vehicle maintenance, insurance, or other driver-related costs.

Final Sale: Once a booking is processed, it is final, non-refundable, and not eligible for credits or chargebacks.

Manage Anytime: Drivers may pause or cancel future recurring bookings at any time; however, all processed transactions remain binding.

By completing a booking, drivers confirm full acknowledgment and agreement with all CNS Delivers Terms & FAQs, including independent contractor responsibilities, penalty structures, payout schedules, and operational requirements.

Drivers may incur high penalties or loss of full compensation for actions including (but not limited to):

• Failing to pick up an assigned route
• Delivering to incorrect addresses
• Incomplete or missing delivery photos
• Not returning undelivered packages within 3 calendar days

These actions severely damage CNS operations and may result in contract termination.

Unauthorized Route Drops

Any driver who returns a route without contacting dispatch and allowing CNS an opportunity to rescue/assist will forfeit compensation for the entire week of routes. This behavior may impact entire delivery lines and fellow drivers.

Compensation Hold Policy

All routes follow a 2-week backpay hold to verify completed deliveries and returned packages. No payouts will be made early unless a written exception is issued by CNS management.

Package Holding Limit

Packages must be delivered or returned within 3 calendar days. Holding longer can trigger:

• Loss of compensation for that entire route
• Penalties for any resulting lost package claims or track breaks

How are drivers paid?

Compensation is based on confirmed delivered packages per assigned tier (ranges from $50–$1,500 per day).

Payout Schedule (Net 15)

• Work week: Monday–Sunday (cut-off: Sunday)
• Invoice submission: cnsdelivers@gmail.com or your driver chat
• Payout processing: begins 15 days after submission (Fridays–Mondays)

Delays may occur due to:

• Active claim investigations
• Volume restrictions
• Verification of returned packages or delivery photos

Unclaimed Compensation

Unpaid earnings must be claimed within 90 days. After that, system resets prevent tracking and payouts are voided.

CNS Delivers operates under contracted delivery standards similar to major logistics and gig platforms. Policies protect route integrity, customer trust, and consistent earning opportunities.

Minimum Penalty Fee

$70 minimum (value/volume based). Applied in cases including (but not limited to):

• Packages undelivered or unreturned after 4 days
• Incomplete, missing, or invalid delivery photos
• Failure to follow delivery or return protocols

Missing Package Accountability Policy

Packages are scanned and verified at warehouse check-in. If a package becomes missing due to incorrect numbering, mis-sorting, or failure to transfer/reassign correctly, responsibility remains within the driver group assigned that date.

If no driver assumes responsibility and the package is not recovered, a $70 deduction will be evenly divided among all drivers assigned for that date.

Corrective Action (Strongly Encouraged)

If a driver accidentally takes a package, immediately use “Receipt of Transfer” or “Add Parcel” to clear the package from the original account and preserve tracking. If outside the driver’s local area, return it to the warehouse promptly.

Route Cancellations

• Same-day cancellation: $20
• In-route cancellation: $40 + loss of payout

Dropped Routes

Returning over 25% of assigned packages results in full route compensation forfeiture.

Extended Route Completion

• Routes must be completed within 24 hours unless pre-approved
• Over 48 hours: No payout for delivered packages

Cargo Van Penalties

Claims: $150 per incident (value/volume based).

Package Theft or Non-Returned Packages

• Regular routes: $150
• Cargo van routes: Minimum $500 (value/volume based)
• Applies to packages not returned within 7 days

• 30–45 packages: 1–2 hours
• 50–75 packages: 2–4 hours
• 80–100 packages: 4–6 hours
• 105–130 packages: 6–8 hours
• 135–160 packages: 8–10 hours (Recommended for Lead Drivers)
• 165–190 packages: 10–12 hours (Lead Drivers)
• 195–220 packages: 12–14 hours (Lead Drivers)

Drivers choose routes based on availability and must complete all packages within the required timeframe.

• Weekly Booking: automatically processed every Wednesday
• Mid-week bookings: apply to the current week
• Wednesday auto-renewal: secures routes for the upcoming week
• No double billing: each charge is tied to its respective week
• All transactions are final and non-refundable

How to Cancel or Pause Your Booking

1. Open the email receipt you received after your last booking was processed.
2. Click the "Manage Subscriptions" link found in the receipt.
3. Pause, cancel, or modify your upcoming bookings directly in that portal.

It is the driver’s responsibility to manage their own bookings through this portal. If cancellation is not completed before the next auto-renewal, the charge will process and remain non-refundable.

• CNS Delivers contracts owner-operators only (not W-2 employees)
• Drivers operate under a DBA, LLC, or EIN
• Drivers must provide valid DL & insurance
• Drivers use their own vehicle
• Drivers cover gas, maintenance, tolls, tickets, and liability insurance
• Drivers must submit all required documentation for payout

By processing a booking with CNS Delivers, drivers fully acknowledge and agree that:

• CNS Delivers is not legally liable for injuries, accidents, or incidents that may occur during delivery services.
• Drivers are independent contractors and are solely responsible for securing their own medical, legal, and liability protections.
• Processing a booking constitutes a legal waiver; the driver cannot pursue legal action against CNS Delivers for damages, injuries, or claims arising from contracted delivery activities.

This clause applies to all drivers regardless of location, duration of contract, or route type.

• CNS App (route-specific)
• Real-time support chat
• Route optimization
• Proof of delivery management (scanning & photo uploads)

All drivers are independent contractors, not employees. Compensation is based on vendor payment terms, not hourly labor or employment agreements.

Driver poaching is strictly prohibited, including:

• Soliciting, recruiting, or encouraging CNS drivers to join other teams/services
• Forming unauthorized teams/groups under your own name or an external operation
• Offering competing delivery opportunities that compromise CNS routes or staffing

Any driver engaging in driver poaching will forfeit all current and pending compensation. This policy also applies if a driver discontinues services and later attempts to redirect or recruit CNS drivers.

CNS maintains a zero-tolerance policy toward defamation or spreading misinformation. If substantial proof shows a driver knowingly spread false information or made defamatory statements about CNS, operations, staff, or partners, this will be treated as an attempt to undermine the company.

Such actions result in immediate forfeiture of pending compensation and permanent removal from future opportunities.

CNS reserves the right to immediately revoke route access and terminate agreements for:

• Violations of delivery protocols or scan/return procedures
• Submission of false delivery confirmations or claims
• Misconduct or inappropriate behavior affecting operations
• Driver poaching (solicitation/redirection of CNS drivers)

Violating parties forfeit all pending and unpaid compensation when actions directly harm CNS and vendor relationships.

Drivers are solely responsible for managing their own bookings via the “Manage Subscriptions” link in their emailed receipt. Failure to cancel does not entitle the driver to refunds, credits, or chargebacks.