FAQ's and Terms

🔑 Keynote: Booking Policy & Driver Acknowledgment

Booking a route is required to access contracted delivery assignments. It reserves your spot in our network but does not cover operational costs such as gas, maintenance, insurance, or other driver expenses.

Once a booking is processed, it is final, non-refundable, and not eligible for credits or chargebacks. Drivers may pause or cancel future recurring bookings anytime, but all processed transactions are binding.

By booking, drivers acknowledge full agreement with all CNS Delivers Terms & FAQs, including contractor responsibilities, penalty structures, payout schedules, and operational requirements.

⚠️ Critical Compliance Policies

Gross Negligence & Accountability
Drivers may incur high penalties or loss of full compensation for actions including (but not limited to):

• Failing to pick up an assigned route

• Delivering to incorrect addresses

• Incomplete or missing delivery photos

• Not returning undelivered packages within 3 calendar days

Such actions severely damage CNS operations and may result in contract termination.

📦 Route Completion, Rescue Policy & Compensation Holds

• Unauthorized Route Drops:
  Any driver who returns a route without contacting dispatch and allowing CNS the opportunity to rescue or assistwill forfeit compensation for the entire week of routes. This behavior is treated as intentional harm to the company and may impact entire delivery lines, affecting dozens of fellow drivers.

• Compensation Hold Policy:
  All routes follow a 2-week backpay hold to verify completed deliveries and returned packages. No payouts will be made early unless written exception is issued by CNS management.

• Package Holding Limit:
  Packages must be delivered or returned within 3 calendar days. Holding packages longer will result in:

  • Loss of compensation for that entire route

  • Penalties for any resulting lost package claims or track breaks

💵 Payments & Invoicing

• How are drivers paid?
  Compensation is based on the number of confirmed delivered packages per assigned tier (ranges from $50–$1,500 per day).

• Payout Schedule:
  CNS operates on a Net 15 schedule:

  • Work week: Monday–Sunday (cut-off: Sunday)

  • Invoices must be submitted to: cnsdelivers@gmail.com

  • Payouts begin processing 15 days after submission (Fridays–Mondays)

• Delays may occur due to:

  • Active claim investigations

  • Volume restrictions

  • Verification of returned packages or delivery photos

• Unsubmitted Invoices = No Payment
  Invoices not submitted will not be processed. No exceptions.

• Unclaimed Compensation
  Unpaid earnings must be claimed within 90 days. After that, system resets will prevent tracking and payouts will be voided.

🛑 Penalties & Fees

Minimum Fee: $70

• Packages undelivered or unreturned after 4 days

• Incomplete or missing delivery photos

Route Cancellations:

• Same-day: $20

• In-route: $40 + loss of payout

Dropped Routes:

• Returning over 25% of packages = full route compensation forfeited

Extended Routes:

• Routes must be completed in 24 hours unless pre-approved

• Over 48 hours = no payout for delivered packages

Cargo Van Penalties:

• Claims: $150 per incident

• Package theft or non-returned over 7 days:

  • Regular route: $150

  • Cargo van: Minimum $500 (value/volume based)

🚐 Available Route Tiers

• 30–45 packages: 1–2 hours

• 50–75 packages: 2–4 hours

• 80–100 packages: 4–6 hours

• 105–130 packages: 6–8 hours

• 135–160 packages: 8–10 hours (Recommended for Lead Drivers)

• 165–190 packages: 10–12 hours (Lead Drivers)

• 195–220 packages: 12–14 hours (Lead Drivers)

Drivers choose routes based on availability and must complete all packages within the required timeframe.

🔄 Booking System & Recurring Charges

• Weekly Booking: Automatically processed every Wednesday

• Mid-week Bookings: Apply to the current week

• Wednesday Auto-Renewal: Secures routes for the upcoming week

• No Double Billing: Each charge is tied to its respective week

• All transactions are final and non-refundable

📌 How to Cancel or Pause Your Booking:
Drivers can cancel or pause recurring bookings at any time by following these steps:

1. Open the email receipt you received after your last booking was processed.

2. Click the "Manage Subscriptions" link found in the receipt.

3. From there, you can pause, cancel, or modify your upcoming bookings directly.

It is the driver's responsibility to manage their own bookings through this portal. If cancellation is not completed before the next auto-renewal, the charge will process and remain non-refundable.

👥 Driver Classification, Legal Status & Financial Responsibility

• CNS Delivers contracts owner-operators only, not W-2 employees

• Drivers operate under a DBA, LLC, or EIN, and must:

  • Provide valid DL & insurance

  • Use their own vehicle

  • Cover gas, maintenance, tolls, tickets, and liability insurance

  • Submit all required documentation for payout

⚖️ Legal Disclaimer: Liability Waiver

By processing a booking with CNS Delivers, drivers fully acknowledge and agree that:

• CNS Delivers is not legally liable for any injuries, accidents, or incidents that may occur during the course of performing delivery services.

• Drivers operate as independent contractors and are solely responsible for securing their own medical, legal, and liability protections.

• Processing a booking constitutes a legal waiver, and the driver cannot pursue legal action against CNS Delivers for any damages, injuries, or claims that arise as a result of participating in contracted delivery activities.

This clause is enforceable and applies to all drivers regardless of location, duration of contract, or route type.

📲 Driver Tools & Support

• CNS App (route-specific)

• Real-time support chat

• Route optimization

• Proof of delivery management (scanning & photo uploads)

📘 

Code of Conduct – Driver Poaching & Independent Contractor Status

All drivers operating under CNS are classified as independent contractors, not employees. As such, they are contracted to provide delivery services under agreed terms and are not entitled to employee benefits, wage protections, or labor law provisions associated with employment. All compensation is based on vendor payment terms, not hourly labor or employment agreements.

To preserve operational integrity and ensure fairness across our delivery network:

Driver poaching is strictly prohibited. This includes—but is not limited to:

• Soliciting, recruiting, or encouraging CNS drivers to join other teams or services.
• Attempting to form unauthorized teams or groups under your own name or external operation.
• Offering competing delivery opportunities that compromise CNS routes or staffing.

These actions cause direct financial and operational harm to CNS.

Any driver found engaging in driver poaching will forfeit all current and pending compensation. This policy also applies if a driver discontinues their services with CNS and later attempts to redirect or recruit other drivers affiliated with CNS.

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Defamation & Misinformation

CNS also maintains a zero-tolerance policy toward defamation or the spread of misinformation.

If substantial proof is found that a driver—past or present—has knowingly spread false information or made defamatory statements about CNS, its operations, staff, or affiliated partners, this will be treated as a direct attempt to undermine the company.

Such actions will result in immediate forfeiture of any and all pending compensation, and permanent removal from any future opportunities.

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Termination Policy – Driver Poaching & Booking Responsibility

CNS reserves the right to immediately revoke route access and terminate service agreements for any of the following:

• Violations of delivery protocols or scan/return procedures.
• Submission of false delivery confirmations or claims.
• Misconduct or inappropriate behavior affecting company operations.
• Engaging in driver poaching, including solicitation or redirection of other CNS drivers, whether during active service or after discontinuing service with CNS.

In such cases, the violating party will forfeit all pending and unpaid compensation, as these actions directly harm CNS and our vendor relationships.

Furthermore, as independent contractors, drivers are fully responsible for managing their own bookings.

If a driver no longer wishes to provide services under CNS, it is their sole responsibility to cancel their subscription or booking through the “Manage Subscription” link provided in their emailed receipt. Failure to do so will not entitle the driver to refunds, credits, or chargebacks.

If you have further questions, contact: cnsdelivers@gmail.com